Reg. Company Name: The Stone and Tile Gallery (Hailsham) Ltd

Registered Office: The Old Farm, Trolliloes, Hailsham, East Sussex BN27 4QR

Company Reg. No. 06512380

VAT Reg. No. 929 9093 73

No tiles are guaranteed against crazing or shade variation. Crazing is inherent in the manufacturing process and is sometimes a feature of the glaze.

It is your responsibility to check that all tiles are the same shade. In respect of additional orders, The Stone and Tile Gallery cannot guarantee that tiles will be exactly the same shade as previously supplied.

All tiles should be checked before fixing. The Stone and Tile Gallery cannot be held responsible once tiles have been fixed.

No claims for shortage of goods or damaged goods can be entertained unless reported within 24 hours of collection or delivery.

Samples are supplied in good faith but please note that tiles supplied may be a different shade.

The Stone and Tile Gallery cannot be held responsible for any over / under orders of tiles when calculated from customers own measurements.

Special order tiles must be paid for in full before The Stone and Tile Gallery can place the order. Please note that these orders are non-refundable.

Please note that there will be a 25% re-stocking charge on all stock items. Tiles can only be returned in unopened boxes. Unfortunately, The Stone and Tile Gallery can only accept back tiles that are from the current shade. These returns can only be made within 28 days of order (not collection or delivery).